WEB MATRIX Terms of Service

These Terms of Service explain the general terms that apply when you use the WEB MATRIX website, engage with our services, or access information about our software products.

If you access, install, purchase, or use WEB MATRIX software, the applicable software licence will govern your software rights, permitted use, restrictions, updates, support, intellectual property, warranty position, liability, termination, and other software-related terms.

If there is any inconsistency between these Terms of Service and a signed agreement with WEB MATRIX, the signed agreement will take priority to the extent of the inconsistency.

1. About WEB MATRIX

WEB MATRIX provides website, software, digital product, hosting, support, and related technology services.

References to “WEB MATRIX”, “we”, “us”, or “our” mean WEB MATRIX and its related business operations. References to “you” or “your” mean the person, business, or organisation using our website, services, or software.

2. Use of our website

You may use our website for lawful business, information, and enquiry purposes.

You must not misuse our website, attempt to interfere with its operation, introduce malicious code, scrape content at unreasonable volumes, or use the website in a way that infringes the rights of WEB MATRIX or any third party.

3. Information on our website

We aim to keep the information on our website accurate and useful, but website content is provided for general information only.

Website content does not constitute legal, financial, security, compliance, or professional advice. You should seek appropriate advice before relying on information for a specific business decision.

We may update, remove, or change website content at any time.

4. Software products and licences

Some WEB MATRIX software products may be made available under separate licence terms, proposal terms, support terms, or product documentation.

Where you purchase, install, access, or use a WEB MATRIX software product, the applicable software licence or written agreement will govern your rights to use that product.

Unless otherwise agreed in writing, WEB MATRIX retains ownership of its pre-existing intellectual property, product code, frameworks, modules, documentation, processes, templates, and reusable components.

5. Responsible AI-assisted development

WEB MATRIX may use modern AI-assisted development tools to help our team work more efficiently, improve quality, and deliver useful features faster.

AI does not replace human judgement, engineering discipline, or accountability. Our approach is simple: AI may assist, but WEB MATRIX remains responsible.

Human review and approval

AI-assisted code is reviewed, tested, and approved by our team before it is released to production or distributed to customers. AI may help draft or suggest, but humans remain responsible for the engineering decisions.

Security and privacy first

We do not knowingly use AI tools in ways that expose customer confidential information, production credentials, sensitive personal information, proprietary business data, or security-critical information to publicly available AI systems. AI-assisted work remains subject to our normal security, privacy, testing, and release controls.

Controlled tooling

Where AI tools are used in our development process, we aim to use appropriate business-grade or enterprise-grade services with suitable privacy, security, and data-handling protections.

Human accountability

AI output is never treated as automatically correct. Our team remains accountable for code quality, maintainability, security, licensing, and production readiness.

Ownership and licensing

The use of AI-assisted tools or other tools does not change the ownership, licensing, or intellectual property position that otherwise applies under the relevant proposal, software licence, support arrangement, statement of work, or written agreement. AI may assist our workflow, but it does not change the agreed terms for the work.

6. Privacy and confidential information

We handle personal information in accordance with our Privacy Policy, where applicable.

You are responsible for ensuring that any content, information, files, materials, instructions, login details, or third-party materials you provide to us are accurate, lawful, and provided with all necessary rights, consents, and permissions.

You must not submit confidential, sensitive, regulated, or security-critical information through our website unless we have specifically requested it or agreed to receive it through an appropriate channel.

Where we receive confidential information as part of a client engagement, we will handle it in accordance with the applicable agreement, proposal, support arrangement, or confidentiality obligation.

7. Third-party services

Our website, services, and software may rely on third-party platforms, hosting providers, APIs, plugins, libraries, payment processors, analytics tools, AI tools, or other external services.

We are not responsible for interruptions, changes, failures, vulnerabilities, or data-handling practices of third-party services outside our reasonable control.

8. Support and availability

Any support, maintenance, update, hosting, or service availability commitments will be set out in the applicable proposal, support agreement, service description, or software licence.

Unless we have expressly agreed to specific service levels in writing, we do not guarantee uninterrupted or error-free access to our website, services, or software.

9. Intellectual property

The WEB MATRIX website, brand, content, designs, software, documentation, templates, systems, processes, and related materials are owned by WEB MATRIX or licensed to WEB MATRIX.

You must not copy, reproduce, adapt, distribute, reverse engineer, or commercially exploit our materials unless permitted by law or agreed by us in writing.

10. Australian Consumer Law

Nothing in these Terms of Service excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot be excluded, restricted, or modified under Australian Consumer Law or any other applicable law.

Where we are permitted by law to limit our liability for a failure to comply with a consumer guarantee or other non-excludable obligation, our liability is limited, at our option, to resupplying the services or paying the cost of having the services supplied again.

11. Limitation of liability

To the maximum extent permitted by law, WEB MATRIX is not liable for indirect, incidental, special, consequential, or economic loss, including loss of profit, revenue, data, goodwill, business opportunity, or anticipated savings.

Where liability cannot be excluded, WEB MATRIX’s liability will be limited to the maximum extent permitted by law.

12. Changes to these terms

We may update these Terms of Service from time to time. The current version will be published on our website with the applicable “Last updated” date.

If a material change affects a current paid service, software licence, or support arrangement, the applicable agreement will determine how that change applies.

13. Governing law

These Terms of Service are governed by the laws of Victoria, Australia.

14. Contact

Questions about these Terms of Service can be directed to WEB MATRIX through the contact details published on our website.